Influencer Demands “Fat” Woman Be Removed From First Class—Plot Twist
Amber demanded the “fat” woman be removed from first class… But that woman was the airline’s CEO testing customer service.
Amber Chen strutted down the first-class aisle, designer bag swinging, phone already out for her travel content. She stopped dead at row 2.
“Excuse me!” she called to flight attendant Nicole. “I’m NOT sitting next to THAT!”
Donna Martinez, a plus-size woman in her sixties, looked up calmly from her book. She wore simple business attire and had chosen seat 2A specifically for these quarterly undercover flights.
“Ma’am, please lower your voice,” Nicole whispered, her face flushing. “Perhaps we can—”
“Move her or move me!” Amber snapped, pointing at Donna. “I paid full price for first class! I shouldn’t have to squeeze next to someone taking up two seats!”
Donna closed her book slowly. She’d been CEO of Pacific Airlines for twelve years, flying incognito four times annually to test customer experience. Today’s test was going poorly.
“She’s not taking up two seats,” Nicole said quietly. “Ma’am, if you could just—”
“Are you kidding me?” Amber pulled out her phone. “This is going straight to TikTok. ‘Pacific Airlines forces paying customers to sit next to—'”
“That’s enough,” Donna said softly.
Amber whirled around. “Did I ask you to speak? Just because you can afford first class doesn’t mean you belong here!”
The entire cabin fell silent. Other passengers craned their necks, watching the drama unfold.
Nicole’s hands trembled. “Ma’am, please, we’re about to take off. If you could just—”
“Get me another seat or get her off this plane!” Amber demanded. “I have two million followers! One bad review from me and—”
Donna reached into her purse and pulled out a business card. She handed it to Nicole.
Nicole’s eyes widened as she read it. Her face went completely white.
“What’s that?” Amber snatched the card. “‘Donna Martinez, Chief Executive Officer, Pacific Airlines Group.'” She laughed. “Yeah right. Like I’m supposed to believe—”
Donna stood up and walked to the front of the cabin. She picked up the intercom phone.
“Good afternoon, passengers. This is Donna Martinez, your CEO. I fly incognito quarterly to
The cabin erupted in whispers. Passengers pulled out their phones.
“Today, I witnessed discrimination that violates every value our company stands for. Passenger Amber Chen in seat 2B is permanently banned from Pacific Airlines and all subsidiaries, effective immediately.”
Amber’s face drained of color. “Wait, you can’t—”
“Security to first class,” Donna continued over the intercom. “We have a passenger to remove.”
Two officers appeared within minutes. “Ma’am, you need to come with us,” Officer Thompson said to Amber.
“This is insane!” Amber shrieked. “You can’t ban me for complaining about seating!”
“You can file an appeal through our legal department,” Donna said calmly. “Though discrimination based on appearance typically doesn’t hold up well in court.”
The entire first-class cabin burst into applause as security escorted Amber off the plane. Some passengers stood, giving Donna a full ovation.
Captain Walsh’s voice came over the intercom: “Ladies and gentlemen, we’re honored to have our CEO aboard today. Thanks to her leadership, Pacific Airlines maintains zero tolerance for discrimination.”
Nicole approached Donna with tears in her eyes. “Ma’am, I’m so sorry. I should have handled that better.”
“You did everything right,” Donna said, squeezing her shoulder. “You stayed professional under pressure. That’s exactly what we train for.”
As the plane taxied for takeoff, Donna ordered champagne for the entire first-class cabin. Passengers raised their glasses in a toast to dignity and respect.
Amber’s TikTok account later posted a tearful apology video, but the damage was done. The incident went viral, with millions supporting Pacific Airlines’ stance against discrimination.
Donna settled back into seat 2A with a satisfied smile. Sometimes the best customer service test was standing up for what’s right.
